Where we ship
We ship to all 27 countries of the European Union. For now we don't ship outside the EU; if you're elsewhere, write to us and we'll see what's possible. Within the EU there are no customs duties or import VAT: the price you see is the price you pay.
Fees and times per zone
| Zone | Countries | Shipping | Free over | Working days in transit |
|---|---|---|---|---|
| Croatia | Croatia | €4.90 | €40 | 1-2 |
| Neighbours and central Europe | Austria, Czechia, Germany, Hungary, Italy, Slovakia, Slovenia | €9.90 | €65 | 2-3 |
| Western and southern Europe | Belgium, Bulgaria, Denmark, France, Greece, Luxembourg, Netherlands, Poland, Romania, Spain | €9.90 | €65 | 3-5 |
| Nordics, Baltics, islands and the far west | Cyprus, Estonia, Finland, Ireland, Latvia, Lithuania, Malta, Portugal, Sweden | €12.90 | €65 | 4-7 |
Transit times start when the parcel leaves the workshop. Before that, most orders are printed and dispatched within 1-3 working days after payment; large series and long prints take longer, and we give you the date in the file check. Free-shipping thresholds apply to the total value of the items, VAT included.
The times are the courier's usual times and are not guaranteed; they can be longer around public holidays, in peak season and on islands or in remote areas.
How to receive your order
- Courier to your door, anywhere in the EU (TBD: courier, e.g. DPD or GLS).
- BOX NOW parcel locker, in Croatia only: choose the locker in the order and you get a code by SMS and e-mail to collect it whenever suits you. Same price as delivery in Croatia.
- Pickup at the Zagreb workshop, free: we tell you when the order is ready and agree a time. Address: TBD: street address of the registered office, 10000 Zagreb.
Tracking
When the parcel leaves the workshop we e-mail you the courier's tracking link. Parts are inspected and packed in a kraft box with paper padding, no plastic.
Failed deliveries
If the courier can't deliver and the parcel comes back to us (wrong address, not collected in time), we'll contact you to send it again; the second shipment is paid by the customer unless the mistake was ours or the courier's.
Damaged or lost parcels
Check the parcel when it arrives. If the box or the parts are damaged, take photos before throwing anything away and send them to hello@zg3dstudio.com within 7 days of delivery. We reprint the damaged parts at no cost (or refund them, if you prefer) and deal with the courier ourselves.
If tracking hasn't moved for more than 5 working days, tell us: we open an investigation with the courier and, if the parcel is declared lost, we reprint and resend the order or refund you.
If you buy as a consumer, the risk passes to you when you receive the parcel; if you buy as a business, when we hand it to the courier. This doesn't limit your legal guarantee rights (returns and guarantee).